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Terms and conditions


These general conditions of use and legal information (hereinafter, General Conditions) regulate the use and access to the website www.ROOMCLUB.com and the corresponding mobile application, owned by SOGNANDO LTD. (Hereinafter referred to indistinctly as ROOM CLUB) through which the ROOM CLUB web site and the mobile application (hereinafter jointly called the Platform) are made available to users (hereinafter “User” or “Users”), which allows Users to post offers for the lease of apartments or rooms in respect of which Users hold the rights and/or possess the faculties legally necessary.

In compliance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following identifying details of the owner of this website are displayed: www.ROOMCLUB.com

Corporate name: SOGNANDO LTD
Registered office:13 Clapham High St, Clapham North, London SW4 7TS London

General Conditions of Use


Access and Registration for Users

In order to be Users of the platform it is indispensable that the following requirements are met:

Fill out the mandatory fields of the registration form, which asks for personal information such as name, surname, telephone number and others.
Accept these Terms and Conditions of Use
Accept the Data Privacy Policy
Accept the Cookies Policy
*You can also read our end-user license app “Room Club”.

The User guarantees that all the data provided to ROOM CLUB is truthful, accurate and complete, and bears the responsibility of updating the information supplied, in such a way that reflects the User’s real situation.

The User will be responsible for the inaccuracy or lack of veracity of the information provided. In the event that the User provides any false, inaccurate or incomplete information or if ROOM CLUB considers that there are reasonable grounds for doubting the veracity, correctness and completeness thereof, ROOM CLUB may deny you the present and future access and use of the Platform or any of its contents and/or services.

The User agrees not to disclose the data relating to his account or make it accessible to third parties. The User shall be solely responsible in the event of use of such data by third parties, including demonstrations on the platform.

ROOM CLUB cannot guarantee the identity of registered users, therefore it will not be responsible for the use of the identity of a User registered by non-registered third parties.

The Users are obliged to immediately inform ROOM CLUB of the subtraction, disclosure or loss of their username or password, communicating it to info@ROOMCLUB.com.

User Obligations

Users are fully responsible for the access and correct use of their profile and other contents of the Platform subject to current local, regional, state or national legality, as well as principles of good faith, morality, good manners and public order. And specifically, they acquire the commitment to diligently observe the present General Conditions of Use.

Users shall refrain from using their profile and the rest of the contents of the Platform for illicit purposes or effects that are detrimental to the rights and interests of third parties, or that in any way can damage, disable, affect or impair the Platform, its Content, and its services. Likewise, it is prohibited to prevent the normal use or enjoyment of the Platform to other Users.

ROOM CLUB will not be held responsible for publishing, and expressly declares that it does not identify with any of the opinions that may be issued by the Users of the Platform, who assume all the consequences for any comments they may issue.

Those who fail to comply with such obligations will be liable for any damages or harms they may cause. ROOM CLUB shall not be held liable for any consequences, damages or losses that may arise from such access or use by third parties.

In general, the Users agree to the following, including but not limited to:

Not to use the Platform for illegal or unauthorised purposes;
Not to host, store, divulge, publish, distribute or share any content that may imply an illegitimate interference or infringement in any form of the rights based on the honour, image and personal and family privacy of third parties and, especially, age;
Not to post on the Platform or profile or that of another User any comment or information that is illegal, racist, xenophobic, obscene, pornographic, abusive, defamatory, misleading, fraudulent or otherwise contrary to public morality or order;
Not to alter or modify, totally or partially, the Platform, bypassing, deactivating or manipulating any other functions or services thereof;
Not to infringe on industrial and intellectual property rights or the norms regulating the protection of personal data;
Not to use the Platform to insult, defame, intimidate, violate the image itself or harass other Users;
Not to access the email accounts of other Users;
Not to introduce computer viruses, defective files, or any other software that may cause damage or alterations in the contents or systems of ROOM CLUB or third parties;
Not to send emails with a massive and/or repetitive nature to a plurality of people, nor send email addresses of third parties without their consent;
Not to carry out publicity actions of goods or services without the previous consent of ROOM CLUB;
Not to impair or damage the reputation of ROOM CLUB;
Not to distribute, make available or otherwise communicate publicly, transform or modify any protected content or benefit without the prior authorization of the legitimate right holders
Users freely determine rental prices. The User may modify the prices in any comment. ROOM CLUB does not recommend prices to its customers, and is not in any way liable for taxes arising out of or derived from any such leases Users are solely responsible for the tax, any other obligations arising from the leases, as well as any charges or encumbrances or contractual or extra contractual liability arising in connection with the lease and the relationship established between the Users.

ROOM CLUB does not make any recommendations to users regarding the offer of leases that they make to the market, including but not limited to the promotion of tourist rentals, and Users are solely responsible for compliance with local, regional, state or national laws that are applicable in each case.

Any User may report another User when he believes that he is in breach of these General Conditions of Use, and all Users may inform ROOM CLUB of any abuse or violation of these conditions, through the email info@ROOMCLUB.com. ROOM CLUB shall verify this report as soon as possible and shall take such action as it deems appropriate, reserving the right to withdraw and/or suspend any User of the Platform for breach of these General Conditions of Use. ROOM CLUB also reserves the right to withdraw and/or suspend any message with illegal or or offensive content, without the need for prior notice or subsequent notification. In your case, ROOM CLUB will provide the security forces and bodies and/or other competent authorities with the pertinent information to understand that the user’s activity may constitute a crime or infringement.

To the appropriate explanatory effects, the User is informed that it is strictly forbidden for the User to use the Platform by posing as another person or pretending that they have the authority to represent third parties or entities.

ROOM CLUB APP’s responsibility

The User is responsible for having the necessary services and equipment for browsing the internet and for accessing the Platform. In case of any incident or difficulties to access the Platform, the User can inform ROOM CLUB to the email info@ROOMCLUB.com, who will proceed to analyse the incident and give the User instructions on how to resolve it in the shortest possible time.

ROOM CLUB does not control and is not responsible for the content discharged by Users through the Platform, who are solely responsible for the legal adequacy of said contents. In particular, ROOM CLUB excludes any liability for damages of any nature whatsoever derived, some examples of this include:

The disruption to, or the lack of availability of, the Platform;
The violation of the User’s privacy and/or the impersonation of their identity by third parties;
The possible transmission of elements that adversely affect the computer systems of the User;
The accuracy, completeness and timely updating of the content hosted on the Platform;
The accuracy, integrity or quality of the material generate and/or transmitted by, or for, the User; and
The User is solely responsible for the infractions that may be incurred or any damages that may be caused by the use of the Platform, leaving ROOM CLUB, its partners, collaborators, employees and representatives exonerated of any kind of responsibility that could be derived by the actions of the User.

The User is solely responsible for any claim or legal action, judicial or extrajudicial, initiated by third parties against ROOM CLUB based on the use by the User of the Platform. In this case, the User will assume all expenses, costs and indemnities to be transferred to ROOM CLUB due to such claims or legal actions.

The User declares to know and accept that when making comments in spaces such as blogs, forums, walls, etc., the personal data and information that you enter in them can be viewed by other users, making the User assume total responsibility for any such comments.

Content Responsibility

ROOM CLUB has no obligation to control and does not control Users’ use of the Platform and, therefore, does not guarantee the Users use the Platform in accordance with the provisions of these General Terms of Use, nor that they make a diligent and/or prudent use of it.

ROOM CLUB excludes any liability for damages of any nature that may be due to the illicit use of the Platform by Users or that may be due to the lack of veracity, validity, completeness and/or authenticity of the information that Users provide to other Users about themselves and, in particular, but not exclusively, for damages of any nature that may be due to the impersonation of the personality of a third party’s personalty by a User in any kind of communication performed through the Platform.

Notwithstanding the previous statement, ROOM CLUB reserves the right to limit, in whole or in part, access to the Platform for certain users, as well as to cancel, suspend, block or eliminate certain type of contents, by means of the use of technological instruments suitable for the effect, if they had knowledge that the activity information stored is illegal or that it damages property or rights of a third party. In this sense, ROOM CLUB will be able to establish the necessary filters in order to avoid illicit or harmful contents pouring into the network. The provision by the Users of content through the Platform will entail the assignment in favor of ROOM CLUB of all exploitation rights derived from the content provided in the Platform.

Update and Modification of the Platform

ROOM CLUB reserves the right to modify, at any time and without previous notice, these General Conditions of Use and the Privacy Policy. Users must read these General Conditions carefully when accessing the platform. In any case, the acceptance of the General Conditions will be a preliminary and indispensable step to access the services and contents available through the ROOM CLUB Platform.

In addition, ROOM CLUB reserves the right to make, at any time and without prior notice, updates, modifications or deletions of information contained in its platform in the configuration and presentation of this and the conditions of access, without assuming any responsibility for it. ROOM CLUB does not guarantee the absence of interruptions or errors in the access of the Platform or its contents, nor that this one is always up-to-date, however, ROOM CLUB will carry out, as long as there are no causes that make it impossible or difficult to execute, and as soon as it notices the errors, disconnections or lack of content updates, all those tasks aimed at rectifying errors, restoring communication and updating the contents.


ROOM CLUB reserves the right to assign spaces, sections or pages of the Platform, even interspersed with the contents of the User, for the inclusion of contents for advertising or promotional purposes or that are subject to sponsorship. Notwithstanding provisions set forth in Data Privacy and Cookie policies.

Intellectual Property

ROOM CLUB is the owner or licensee of all the intellectual and industrial property rights included in the Platform as well as the contents accessible through it. The intellectual property rights of the Platform, as well as: texts, images, graphic design, navigation structure, information and contents that are collected in it are the property of ROOM CLUB, to whom is the exclusive exercise of the rights of exploitation of the same in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the Spanish legislation on intellectual and industrial property rights.

The User’s authorization for access to the Platform does not imply a waiver, transmission, license or total or partial transfer of intellectual or industrial property rights by ROOM CLUB. It is not permissible to delete, circumvent or manipulate in any way the contents of the ROOM CLUB Platform. It is also forbidden to modify, copy, reuse, exploit, reproduce, communicate publicly, make second or later publications, upload files, mail, transmit, use, treat or distribute in any way all or part of the contents included in the ROOM CLUB Platform for public or commercial purposes, if you do not have the express written permission of ROOM CLUB or, where appropriate, the holder of the rights to which it pertains.

The software licensed and/or developed by and for ROOM CLUB is protected by the national and international regulations in force in the field of intellectual and industrial property rights.

The User who proceeds to share any type of content through the Platform, ensures that it holds the rights necessary to do so, exempting ROOM CLUB of any responsibility on the content and legality of the information offered. The facilitation of contents by the Users through the Platform will be the non-exclusive assignment to ROOM CLUB, free of charge, and with the maximum amplitude permitted by the current legislation, of the rights of exploitation of intellectual or industrial property derived from such contents.


ROOM CLUB expressly prohibits the realization of “framing” or the use by third parties of any other mechanisms that alter the design, original configuration or contents of the Platform.

External links (links).

Users and, in general, those persons who propose to establish a link or hyperlink (hereinafter, the “link”) between their web site and the platform must fulfill the following conditions:

The link will only allow access to the Platform in the manner set up by the API which ROOM CLUB will make available.
The link will not be able to reproduce the appearance or contents of the Platform
No false, inaccurate or incorrect statements or indications will be made about ROOM CLUB, its directors, its employees, or its collaborators;
It will not be declared or implied that ROOM CLUB has authorized the link or has supervised or assumed in any way the services offered by the third operator who establishes the link on its website, platform or system;
Except for those signs that are part of the same link, the website, Platform or system in which it is established it will not contain any brand, trade name, denomination, logo, slogan or other distinctive signs pertaining to ROOM CLUB;
It shall not contain any content contrary or invidious to the rights of privacy or publicity or of any other rights of third parties;
It shall contain no illicit, obscene, pornographic, indecent information or content, which is in any way subject to public safety or generally accepted good manners;
It shall not will, incite or promote criminal, slanderous, defamatory, infamous, abusive, threatening, violent or, in general, contrary to law and public order or will, incite or promote actions, attitudes or discriminatory thoughts on the basis of race, gender, sexual identity, age, religion, belief, opinion, nationality, disability, or any other personal or social circumstance or condition.
The establishment of the link does not imply in any case the existence of relations between ROOM CLUB and the owner of the website, Platform or system in which it is established, neither the acceptance and approval by ROOM CLUB of its contents implies any acceptance of responsibility for the quality, legality, reliability and/or usefulness of those other websites to which it is possible to accede through hyperlinks.

ROOM CLUB is exonerated of all responsibility for the correct functioning of such links, the results obtained through them, the veracity and lawfulness of the content or information that can be accessed, as well as the damages that the user may suffer by virtue of the information found in the websites so linked.

Independence of the Clauses

If any of the terms of these General Conditions are null and void, it shall be unenforceable. Such declaration of invalidity shall not invalidate the remainder of the contract, which will maintain its validity and effectiveness between the parties.

Applicable Legislation

The law applicable in the event of dispute or conflict of interpretation of the terms that make up these conditions of the Spanish law shall be, unless the rules of protection of consumers and users establish the applicability of a different legislation.

Room Club ™ is owned by Room Club Ltd that it’s a subsidiary of Sognando Ltd (07111464). Sognando Ltd is the company providing the services using the trademark Room Club.

* These rules apply for Room Finder customers only.

Terms and conditions for Room Finder customers*

1. Introduction

1.1 General information

The following terms and conditions – and the following alterations made – remain valid for all our services make available online, directly or indirectly (through our supplier), by means of any devices, via e-mail or via phone call. By accessing to our website, by taking a look at it, by using it and/or by using any applications available on any platforms (hereafter referred to as “websites”), and/or by making a reservation, you acknowledge that you have read and agreed the below terms and conditions (privacy policy included).

1.2 Accepting terms and conditions

By using this website, you accept the hereby stated terms and conditions with no exceptions or restrictions. All these Terms are intended as a contract between you and us. If you don’t want to read and accept these Terms, don’t use this website. The access to any parts of this website entail that you are aware of the obligation that these Terms establish.

1.3 Header and legend

The headers used in these Terms and Conditions have the only purpose of dividing the text and have no influence on the meaning or on the background of these Terms and they don’t have a legal significance.

1.4 Literal translation

The original english text of the hereby Terms and Conditions may have been translated in other languages. The translated version is unofficial and it has a merely explicative purpose, so it has no legal validity. In case of contestation, inconsistency or discrepancy between the english text and its translations, the english text will prevail and it will be considered as the definitive version.

2. Protection of the contents

If you do not agree with the rules or with the management strategy used for this website, you can decide to interrupt your subscription to this website at anytime and without giving us any explanations. You will only have to send us an email specifying your username and stating in the object: cancellation of the account. Your cancellation will be effective within the following 48 hours.

2.1 Accuracy of the information

All the material published on this website is property of this very website. The total or partial reproduction of the above mentioned material is forbidden without a written consent.

2.2 Technical operation

All the information contained in this website is provided in good faith. All the details on the offered service have been provided directly by the supplying companies, the suppliers or the owners. The information of this website is to be intended as a help and a general guide and its use is entirely at your own risk. We cannot be considered liable in case of incorrect information provided, nor for losses, costs or damages that may result from the use of this website or from a temporary unavailability of the website. Moreover, the website provides a wide range of articles, many of them written by our users, we do not take charge of their truthfulness and, in case of inappropriate quote of name and persons, we kindly ask you to contact us.

2.3 Policy

It could happen that, for reasons not related to our will, there are malfunctions of the Server or incompatibility with some browsers. In such cases, we will promptly work in order to reactivate the service or to install additional Plugs and ensure you the use of the website.

2.4  Cancellation from this website

Our daily presence provide a good security level but, in spite of that, we cannot be considered liable in case of damages due to the web surfing like, for example, an incautious purchase of services or goods of third parties agencies. We reserve the right of suspending or cancelling at any time a user profile if we believe that his behaviour has lead to this purchase.

3.  Our responsibilities

Nor the owners of the website or one of its director, employee, member or other representative, is not liable of contingent losses or damages that may come from the use of the information, products and services provided by this websites, including, for example, data, profit or opportunity losses.

3.1 Age limit

You confirm that you have the right age to use this website from a legal point of view, and you are therefore aware of the legally binding obligations that may arise by using this website. You confirm that you are financially responsible for any uses of the web that you or a person with your access data make.

There may be age restrictions for a few of our services but these limitations are always clearly specified prior the purchase.

4. Privacy and safety

4.1 Information provided

We handle the personal information that you provide us with respect and confidentiality. We use all the sensible precautionary measures in order to keep your information safe. Your personal information will never be given or sold to third parties for marketing or promotional reasons.

4.2 Software safety

As many internet apps, this website and its software are exposed to safety issues and, therefore, must be considered as unsafe. You are aware that by using the website and/or its software, you may be subject to safety problems from which you discharge us.


5.1 Change of the departure date

Is it possible to change your departure date by giving us at least a 3 days notice and by paying an online surcharge of 30 £. In any case, it is not possible to change your reservation more than once.

5.2 Transfer to another person

It is not possible to transfer the booking to another person.

5.3 Change of the departure time

It is possible to change your departure or arrival time with no surcharges. We cannot guarantee you the service if we are not informed promptly of the changes in your itinerary.

5.4 Indefinite suspension of the reservation

It is not possible to suspend your reservation.

5.5 Change of the room type

In case you booked an entire room (double/triple) but one of your friend/colleague can no longer move to London, you will be responsible for the payment of the weekly rent of the entire room. It is however possible to ask for a change of room type by paying an online surcharge of 30 £.

5.6 Refund of the booking

The reservation cannot be refunded in any case; the only exception is if we cannot provide you with the service or services purchased. Please be aware that the full refund can only be granted if the reservation has been made via PayPal and no later than 30 days ago; if these conditions are not respected, we will proceed with the refund but we will keep 50 £ as administration fees.

5.7 Cancellation of the booking or no show

The cancellation regulamentation for this website is 72 hours, unless otherwise specified. This means that you have to cancel your reservation at least 72 hours prior your arrival date in order to avoid any penalties for no show or late cancellation notice. In case of no show, we can debt you the first week of rent or the cost of the entire tour booked by sending you a request via PayPal.

5.8 Responsibility for credit or debit card transactions

We do our best in order to guarantee you safety transactions with your credit or debit card by using PayPal. PayPal is the biggest company in the world in managing online payments. PayPal protects your credit card information thanks to innovative security and fraud prevention systems. When you use PayPal, all your financial information (eg your card data) will never be communicated to us. HOWEVER, if there will be unauthorized charges during or after the transaction on the bank statement of the debit or credit card used on this website, we cannot be held responsible. We cannot moreover be held responsible for contingent damages or losses originating or linked to the use of our website or to the above mentioned transaction.

5.9 Fill in of the confirmation data

After each purchase we always send you an email asking for more information about you. It is important to provide us with this details as soon as possible or at least 5 days before your departure date.

6. Possible changes

6.1 Prices changes

We reserve the right of modifying the prices without notice. The new prices will be immediately active on new reservations, not on those already confirmed.

6.2 Terms and conditions changes

We reserve the right of modifying these terms and conditions without notice. The changes will be notified on the website and the user, after reading them, will have to decide whether to continue or not to use the service. If the user continues to use our service, he accepts our updated terms and conditions.

* These rules apply for Room Finder customers only.
  • 406 Harrow

    Guest House
    406 Harrow Road London,
    W9 2HU – London
    tube: Westbourne Park (zone 1/2)
    07590 377274
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